Service Center | FAQs

Pay-outs

I have been released from prison and would like to have the remaining credit paid out.

Please contact Telio in writing (personally signed letter), or personally by telephone on the hotline.

Please note that Telio cannot make any pay-outs upon request by email nor at the request of third parties.

Miscellaneous

How can I find out the telephone account number and the booking number that I need to state as the “reason for payment”?

Your relative / acquaintance in prison can provide you with the seven-digit telephone account number and the booking number.

How can I find out the tariffs of the telephone system used by my relative / acquaintance in prison?

Your relative / acquaintance in prison and the prison officers can provide you with the tariffs.

Are there any limitations on deposits?

There may be limitations on deposits, so please ask the prison or your relative / acquaintance if there are particular regulations in this regard before making any payments.

How do I contact the Telio hotline?

The Telio hotline is available to inmates, relatives and acquaintances every day from Monday to Friday, 11 a.m. to 3 p.m. Our friendly staff will be glad to answer any questions you may have at the following number: +49 (0) 40 / 22881515.

If you would like to write to us, please use the following address:

Telio Communications GmbH
Postfach 57 04 01
22773 Hamburg

If you would like to send us an email, please use the online request form. Go to online request.

Subject to alterations / errors.